Frequently Asked Questions for Online Accounts
Q: How do I update my account online?
A: You can create an online account if you signed up in person by using the menu below and update your address, phone number, email or billing information. If you signed up online, you can use the information created then to login to your account and then update any information.
Q: Can I sign up online for one of your alternate membership options (Financial Assistance, Silver Sneakers Program, etc.)?
A: Only our standard membership options are available online. For these particular options, please visit the Welcome Center at your local Y.
Q: How does billing work with online join?
A: In your account, you can select a monthly, quarterly, or annual bill pay option. We will automatically draft a join fee and a pro-rated fee once you confirm your membership, and we will also draft you for your first billing period the next month. We will draft fees for members who select monthly bill pay each month, while members who choose to be billed quarterly, or annually will receive an invoice each billing period.
Q: I have completed the membership join process online; now what do I do?
A: Once you’re done with the online membership process, visit your local YMCA to have your picture taken and receive your membership card. Please remember to bring photo ID for verification purposes.
Q: I have checked out your website and would love to find out more about the Y I am joining. Can I schedule a tour of the facility?
A: Yes, we would love to meet you and show you our facilities! Just stop by the welcome center at your local Y anytime during normal operating hours, and our friendly staff will gladly assist you.
Q: What is the best way to make changes to my account?
A: Please stop by your local Y, and one of our helpful employees will assist with making any changes you need to your account.
Q: How do I upgrade/downgrade my membership?
A: You can change your membership type by visiting your local Y and talking with us at the Welcome Center.
Q: I didn’t see a confirmation page after I completed the online join process. Did I do something wrong?
A: Depending on your browser, you may have just gone straight to the account management page (this is most common with Chrome users). You should have received a confirmation email with a receipt detailing your new membership. If you didn’t receive a confirmation email, check with your bank or credit card company, or call us to see if the transaction went through.
To print a receipt, click the “my account” tab at the top right or your screen; you can print a receipt from there. You can also stop by your local Y, and we will provide you with a receipt. Please bring a photo ID so we can confirm your identity.
Q: Who do I contact if I have any other questions?
A: Email us or call us at 601-926-9622 Monday through Friday 9 a.m.-5 p.m.
